This notice explains:
Gordano Support Group Limited (“Gordano”, “we”, “us”)
Registered in: England and Wales
Company number: 02637971
Registered office address: Barns Ground, Kenn, Clevedon, North Somerset, BS21 6ST
We act as a ‘controller’ of the processing of personal data we use in our business. We are registered with the UK’s Information Commissioner’s Office, registration number Z797232X.
We collect, process and create the following kinds of personal data to run our business:
Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer
To find out more about cookies and how to refuse or change the setting of some or all cookies, please visit www.allaboutcookies.org (a third party site which we in no way endorse). Please note, however, that if your browser is set to block all cookies, you may not be able to use all of our site’s features.
We use cookies (called “analytical cookies”) that allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. The individual cookies we use, or which are placed by third parties, and the purposes for which we use them are as follows:
Cookie | Name | Type | Duration | More information |
Google Analytics | _ga | Performance | 2 years | Used by Google Universal Analytics to distinguish you from other users of our site. For further details, see Google’s guidance on cookie usage and its Privacy Notice. |
Google Analytics | _gat | 10 minutes | Used by Google Universal Analytics to limit the collection of data on high traffic sites. For further details, see above. |
Most of the time, we collect personal data about you directly from you. Sometimes we get the information from others in your organisation. Occasionally, we collect information from third parties, including publicly accessible sources such as Companies House or social media sites (e.g. LinkedIn).
Under the law, we must process your data lawfully, fairly and transparently. The table below explains what we use each kind of personal data for, and our lawful basis for doing so under article 6 of the UK GDPR:
Purpose/Use | Type of data | Lawful basis |
To manage our relationship with you which will include: a) Notifying you about changes to our terms or privacy notice b) Dealing with your requests, complaints and queries | a) Your name and contact details b) Marketing preferences | a) To comply with our legal obligations b) For our legitimate interests (to keep our records updated, manage our relationship with you, fulfil orders) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | a) Your name and contact details b) Technical | a) For our legitimate interests (running our business, providing network security, preventing fraud) b) To comply with our legal obligations |
To provide you with relevant information about other goods and services we offer than are similar to those you have previously purchased or enquired about | a) Your name and contact details b) Technical c) Marketing preferences | For our legitimate interests (to carry out direct marketing, develop our products and services, and grow our business) |
Some of your legal rights will depend on which legal basis we are relying on for processing. Please see the Your Rights section below.
We sell business-to-business only, and we may send promotional emails about our products and services to your workplace email address. You have the right to opt out of receiving these emails at any time by:
We never sell personal data to anyone for any purpose.
We sometimes share personal data with third parties as part of providing our services, to comply with our legal duties or to gain insights to improve our website or business. These third parties can include:
Only those with a genuine business need have access to your data, and all are under a legal duty of confidentiality.
We also use the following external services to store and process data on our behalf:
Service provider | Type of processing | Where data is stored |
Microsoft OneDrive | general file storage | UK |
Microsoft 365 | general file storage | UK |
Backup Vault | Cloud back up | UK |
ABACA | Business operating system | UK |
SAGE | Accounts and invoicing software | UK |
We only store data with a provider if we are satisfied they protect it with robust policies and cybersecurity measures.
All external processors have contracts with us. They are required not to reuse your personal data for their own purposes unless they are also listed as a controller within this notice.
In general, we store and process data in the UK. However, sometimes we need to send personal data outside the UK and the European Economic Area (EEA), such as:
If we need to send data to a non-EEA country that is not subject to a UK adequacy regulation, we will only send the data after putting in place a valid safeguard to comply with Chapter V of the UK GDPR.
If you would like further information about data transfers to other countries, please contact us.
We will keep personal data after we have finished advising or acting for you or your organisation.
We will do so for one of these reasons:
When it is no longer necessary to retain your personal data, we will delete or irreversibly anonymise it.
If you have any questions in this regard, or any concerns about how long we keep your information for, please contact us using the details below.
You can exercise any of your rights in this section free of charge by contacting us by email at info@gordanosupport.com.
You can ask us to:
You can object:
If we are relying on your consent (permission) to use your personal data, you can withdraw your consent any time. However, in some cases if you withdraw consent:
For further information on your rights, please contact us.
You can complain about our use of personal data to the [Information Commissioner on their website (www.ico.org.uk/concerns) or by calling +44 303 123 1113]. However, we would appreciate the chance to deal with your concerns before you approach the [Information Commissioner] so please contact us in the first instance.
If you are resident in the EEA (which includes the EU), the GDPR also gives you right to lodge a complaint with your local data protection regulator.
This privacy notice was published on [insert date]. We periodically review this notice and we will publish any changes on this website.
Questions, comments and requests regarding this Privacy Notice are welcomed and should be emailed to info@gordanosupport.com.
